Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
To help you plan when to expect your order, you’ll find an estimated arrival date listed in the product details for each item. This is calculated the arrival date based on the approximate number of days required to process, package, and deliver your order.
If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day. If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
If you will not be home to sign for your order, Johnston Jewelers can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
Following shipment, orders usually arrive in one or two business day (Monday through Friday). Johnston Jewelers will ship only to a street address, not a P.O. Box address.