30-Day Money Back Guarantee Johnston Jewelers accepts unworn & unsized items for return 30 days from the date of delivery. Before sending the item back, you must obtain a pre-approved Refund Authorization number (RA#) and include this number with your item. To begin the process, please call 727-260-4005 to obtain authorization for your package, as returns will not be accepted without them. After obtaining an RA#, securely package and ship the item back to us. Johnston Jewelers is not responsible for items lost due to shipping errors, so be sure to use a reputable carrier. Then securely package and ship the item to the following address: Johnston Jewelers: 10401 Seminole Blvd. Largo FL, 33778. Please note the following exceptions apply to our return policy which include any items custom made for the wearer, which is known as a “Special Order.” Special orders also include eternity bands, designer mountings, or specially sized rings for the customer. Sale items are also excluded. Special ordered diamonds are excluded. All returns or exchanges must be from a in-stock item. Special orders, custom jobs, sale items or specially sized rings can be exchanged for in-stock item or store credit. 100% Lifetime Diamond Upgrade Johnston Jewelers believes in hassle-free shopping! Our diamonds are such high quality we guarantee 100% of purchase price of diamond solitaires and diamond stud earrings when you trade your purchased diamond for a larger diamond. What a great investment! Your Johnston Jewelers Diamond can only increase in value and we pass that on to you, our valued customer! Johnston Jewelers has the best trade-in policy for anywhere in the jewelry industry, GUARANTEED!